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FAQ

OUR PROMISE

With mindfully crafted framing and printing and a deep commitment to our customers and our planet, we create masterpieces for a life well-lived so together, we create space to thrive.

How large of an image can you print?

The max print size depends on which paper substrate you choose to print on. However, most of our state-of-the-art printers will print as large as 50 x 80+ inches. (Length is not an issue because our papers come on long continuous rolls.) We can print images with a minimum of 1-inch border as wide as 50 inches. We can stretch canvases up to 50 x 50 inches. However, because of shipping costs, the largest presentation size (including any frame) that you can order online is 48" x 83". If you would like to create a larger print or framed presentation, you may upload your image to our FTP site or mail us a CD with your image, free of charge. Please call Contact us to take advantage of these services.

Is it common to print a photograph on watercolor paper or non photographic paper?

Yes. With the advancement of the giclee method, many photographers are now enjoying the choice of art papers, canvas, and other substrates to gain a desired texture, softening effect and image quality.

Can I stretch my canvas prints when they arrive?

Yes, but please take great care! Stretching a giclee printed canvas is a more delicate process than stretching a blank canvas. If you stretch too tight, the image may look as though it is cracked. If your print is damaged as you are stretching the canvas, we cannot be held responsible. We can stretch your canvas prints for you so that you don’t have to worry. If any damage occurs in the process, it will be reprinted at no cost. If you do choose to stretch your own canvas, we offer a variety of stretcher bars in all sizes & depths.

How should I protect my prints? How long will my prints last? Are they waterproof?

Your giclee prints are guaranteed to last up to 75 years under normal gallery conditions. We do not recommend hanging your prints in direct sunlight or rooms with high humidity such as a bathroom or kitchen. We always recommend matting and framing your prints with acid free products for protection. A protective coating is applied to all archival canvases however, they are not waterproof.

How Are Your frames shipped?

We ship our frames with a specially-designed packaging system that is superior to standard cardboard corners. The frame is bubble wrapped and bound to a cardboard suspension pad that allows two inches of space to cushion the frame within its shipping box.

What are oversized carrier fees?

For items over 55" combined outside dimensions*, an Oversized Carrier Charge is added. This reflects our shippers' surcharges (trust us, we don't like it either!) for such large packages (frames, canvas, mats, etc.). Since your magnificent piece is a little larger, it'll take up more room during transportation, so shipping companies place this Oversized Carrier Charge to help cover their costs associated with it.

*Not sure what your combined outside dimensions are? Simply follow this calculation to estimate your outside dimensions: Width + Height + (4 times the moulding width).

To make sure that the presentation is the absolute best for you, we spend extra time assembling them so you don't have to - trust us, it's not always easy putting together an extra-large frame! In some cases, customers have called in to Customer Care and requested a frame be sent unassembled. While this is an option to potentially reduce the oversize carrier charge, we don't recommend it unless you've done it before. And just a heads up, if you want a frame unassembled, Oversized Carrier Charges still apply if you're ordering a mat or any type of finishing.

We promise, your next masterpiece is worth it - and you're going to love how stunning it turns out (even with that Oversized Carrier Charge). But don't take it from us, see what your fellow creative community members think:

"I have ordered several custom frames at this point - the cost will be significantly less that you would pay at the local frame shop, even including the cost of shipping. Highly recommended. Give this site a try."
Barney, a happy pictureframes.com customer

"I ordered an oversized frame - It was much less expensive than a cheap frame in the local shop - everyone thought I got a great deal. I will definitely shop with them again!"
Mary, a happy pictureframes.com customer

*For items over 90' combined outside dimensions please choose Standard Shipping, Expedited Shipping is not available.

Oversized Carrier Charges

Size in Inches Price
55" - 70" $19.50
71" - 90" $45.50
91" - 120" $210.00
> 121" $295.00
 

How much does shipping cost?

To make sure your order arrives as beautiful as the day it left our workshop, a tremendous amount of care and effort goes into custom packaging and shipping. Our shipping rates include the cost of parcel, custom packaging materials and extensive labor. Note: For those times when you are using a discount code, shipping rates are calculated using the original, non-discounted prices. More detailed shipping charts are shown below.

 The Contiguous 48 States

Order Total Standard Delivery
up to $7.50 $10.50
$7.51 - $25.00 $15.50
$25.01 - $50.00 $19.95
$50.01 - $75.00 $22.95
$75.01 - $100.00 $25.95
$100.01 - $125.00 $29.95
$125.01 - $150.00 $32.95
$150.01 - $175.00 $36.95
$175.01 - $200.00 $38.95
$200.01 - $225.00 $40.95
$225.01 - $250.00 $42.95
$250.01 - $275.00 $45.95
$275.01 - $300.00 $46.95
Over $300.00 Add 18%

 

HI, AK, PR, VI & GU

Order Total Standard Delivery
Varies $38.00 min or 45%

Shipment via UPS, FedEx or USPS only. $38 Minimum charge.

APO & FPO

Order Total Standard Delivery
Varies $12.00 min or 35%

Shipment via USPS only. $12 Minimum charge.

Rolled Print Only Pricing for Contiguous 48 States

Order Total Standard Delivery
up to $25.00 $10.75
$25.01 - $50 $13.75
$50.01 - $75 $15.75
$75.01 - $100 $19.50
Over $100 30%

 How long will it take for my order to arrive?

The 48 Contiguous United States

Order Type Production Time Standard Shipping Two Day Delivery One Day Delivery Next Business Day Priority
Paper or Canvas (print only) 2-3
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM
Open Back or Empty Frames 2-3
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM
Framing Presentations (without prints) 2-3
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM
Acrylic or Metal (print only) 3
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM
Print & Frame Presentations 3-4
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM
Custom Canvas Art 3-4
Bus. Days
3-5
Bus. Days*
2
Bus. Days
Next
Bus. Day
Next
Bus. Day
Delivers by 10:30AM

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.

ALL ORIGINAL ART SHIPMENTS WILL BE AN AVERAGE OF  -15-20 DAYS DEPENDING ON DESTINATION OF DELIVERY. COST OF DELIVERY TO BE DISCUSSED AT PURCHASE, IT WILL VARY ACCORDING TO SIZE, WEIGHT AND LOCATION OF DELIVERY. 

For US territories or states outside of the 48 contiguous states, please expect a few extra business days for shipping.

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

Do you ship orders outside the USA?

While we are based in the United States, we've happily shipped orders to a great number of non-U.S. destinations, for years. While completing your order, simply select your country when entering your shipping address.
If your country is part of our automated shipping quote process, you will receive the associated shipping charges for that order. If that isn't the case, your order will receive a custom quote review by our Shipping Department, and you will be emailed the cost of shipping prior to the processing of your order. Please note, certain very heavy items require our special attention to get you the best shipping rates. We will contact you if the weight of your item requires special pricing.
If your country is not listed in our menu, or you have other shipping concerns, you're also welcome to contact us our Customer Care Department for the cost.


International Delivery Times

In addition to our production time, International orders usually take 6-10 business days to many major markets for shipping. Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight.


Want to know about orders to Canada?

Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.


Taxes, Duties, Brokerage Fees and Tariffs

If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.


Package Tracking

Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.


Alternative Shipping Methods

If you wish to use a shipping method not available through our site, please contact us , so we can make alternative arrangements.


Prices and Shipping Charges

All prices are calculated in United States Dollars (USD).


Size Restrictions 

Good news! Metal Frames can be sized up to 83" x 83". For Metal Frame sizes over 83" x 83", please contact Customer Care . Metal Backloaders can be sized up to 24" x 36", because they ship assembled. UPS and FedEx may be required for shipping larger sizes. (typically, more expensive than USPS rates). However, there is a maximum size for non-metal frames and all Print & Frame orders. This restriction varies by country and typically cannot exceed Outside Dimensions = Width + Height + (4x Moulding Width).

 

Do you ship orders outside the USA?

While pictureframes.com is based in the United States, we've happily shipped orders to a great number of non-U.S. destinations, for years. While completing your order, simply select your country when entering your shipping address.
If your country is part of our automated shipping quote process, you will receive the associated shipping charges for that order. If that isn't the case, your order will receive a custom quote review by our Shipping Department, and you will be emailed the cost of shipping prior to the processing of your order. Please note, certain very heavy items require our special attention to get you the best shipping rates. We will contact you if the weight of your item requires special pricing.
If your country is not listed in our menu, or you have other shipping concerns, you're also welcome to contact us our Customer Care Department for the cost.


International Delivery Times
In addition to our production time, International orders usually take 6-10 business days to many major markets for shipping. Typically, international orders ship USPS but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight.


Want to know about orders to Canada?
Canadian shipments typically ship USPS, but we reserve the right to utilize other carriers such as UPS or FedEx depending on size & weight. All Canadian orders will include a NAFTA statement of declaration.


Taxes, Duties, Brokerage Fees and Tariffs
If taxes, duties, brokerage fees or tariffs are imposed by a destination country, then our customers will be responsible for those. For larger sized orders that can't be shipped via USPS to Canada, UPS or FedEx can be used instead to reduce brokerage fees or customers can use their own brokerage carrier. Standard brokerage rates will be used for business customers, but they may assign their own broker once they receive a customs notification.
Package Tracking
Package tracking capabilities vary depending on the method of shipment. All shipments will include a trackable customs declaration form.
Alternative Shipping Methods
If you wish to use a shipping method not available through our site, please contact us , so we can make alternative arrangements.
Prices and Shipping Charges
All prices are calculated in United States Dollars (USD).
Size Restrictions
Good news! Metal Frames can be sized up to 83" x 83". For Metal Frame sizes over 83" x 83", please contact Customer Care . Metal Backloaders can be sized up to 24" x 36", because they ship assembled. UPS and FedEx may be required for shipping larger sizes. (typically, more expensive than USPS rates). However, there is a maximum size for non-metal frames and all Print & Frame orders. This restriction varies by country and typically cannot exceed Outside Dimensions = Width + Height + (4x Moulding Width).
Mirrors and Glass
Unfortunately, we do not ship mirrors or glass internationally, due to their fragility.

Can I ship to Canada/International/APO/FPO addresses?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. See our shipping information for full details.

Can I ship my order as a gift (meaning with no price listed)?

Yes, to ship your order as a gift, put in a Gift Message on the Checkout Order Review page. This allows you to send your gift recipient a custom message and set your order to not print the price on the receipt.

What Carrier Will Ship My Order?

Typically, we ship UPS Ground for the US 48 contiguous states. We do offer upgraded shipping services if you require faster shipping. Oversized packages will ship through a freight service and are not available for expedited shipping.

When will I receive my order?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. You can upgrade to priority production for $9.50, creating expedited production of your order. International orders typically arrive within 6-10 business via USPS Priority Mail.

How can I track my order?

You will receive an email once your order has shipped with a tracking number through UPS, FedEx or USPS. Orders to Hawaii, Alaska, Puerto Rico, U.S. Virgin Islands, Guam and Canada will receive tracking numbers through the U.S Postal Service. International orders can be tracked through USPS Priority International.

Can my bubble wrap used in shipping be recycled?

Yes, you can recycle the bubble wrap used in shipping your order just as you would plastic grocery bags. Look for plastic bag recycling bins at your local grocery store or check with your local recycling center. Recycle your plastic bags and bubble wrap in the same place!

HOW CAN I KEEP UP WITH YOUR NEW WORK?

WE WOULD LOVE FOR YOU TO BE THE FIRST TO KNOW ABOUT ANY NEW WORK! AN EASY WAY TO STAY IN THE LOOP IS BY SIGNING UP FOR OUR NEWSLETTER https://www.artdesigninspiration.gallery/contact ! YOU CAN ALSO FOLLOW US ON OUR SOCIAL MEDIA PAGES AS WE ARE CONSTANTLY POSTING ABOUT NEW WORK! 

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